At various times you may contribute your personal data to us. For example, in order to process a request or enquiry you may make concerning a property or transaction, we need to know all or some of the following: your full name, address, telephone number, e-mail address, and, in the case of a member's (advertising) listing, a method of payment. You may also contribute personal data to us at other times, such as when registering on the Site. For further detail on our gathering of personal data, see Surveys and Newsletters below.
Our primary purpose in collecting your personal data is to provide you with the services you requested and those which we believe will optimize your use of the Site. You agree that we may use for personal data for the following purposes:
If you are a member, we will also be able to contact you about your account and your use of our services.
We may disclose your personal data to enforce our policies, or where we are permitted to do so by applicable law, such as in response to a valid, legally-compliant request by a law enforcement or governmental authority, or in connection with actual or proposed litigation.
We may also share your personal data with:
As a member of the Site, you will receive our newsletter, which is an integral part of the services we provide. We and the websites of our affiliates may offer different newsletters from time to time intended to enhance the services we or they offer. Users may cancel their subscription to these newsletters at any time.
From time to time, we request users' input in order to evaluate potential features and services. The decision to answer a survey is completely yours. We use information gathered from surveys to improve our services.
Travellers may send enquiries to members via clickable links on the listings on the Site. If you choose to send an enquiry through these links, your personal information, including your email address and any other information you supply, will be visible to the member in question so that they might reply directly to you. If you call the member, you may be asked to leave a return telephone number. Do not share information in the e-mail or phone call that you are not prepared to allow them to have, including, but not limited to, credit card and bank account information. These inquiries are both sent to the individual member you selected and to our system. The resulting enquiry is available for review only by the member to whom it was initially addressed and to our customer service team, who may be asked by members for their past enquiry information.
We take appropriate technical and organizational measures to guard against unauthorized or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. While no system is completely secure, we believe the measures implemented by our site reduce the likelihood of security problems to a level appropriate to the type of data involved. We have security measures in place to protect our user database and access to this database is restricted internally. However, it remains each user's responsibility:
All personal information submitted to us is stored on a secure server. We do not store credit card numbers or related identifying information on any Site server. All such information is stored by our credit card processing partner(s), whom we contractually obligate to store such information using secure methods. We also use third parties to help us optimize our website flow, content and advertising (see below). All of our partners are under contract with us and they are obligated to keep your information confidential.
Note that, despite the measures taken by us and the third parties we contract with, others may nevertheless unlawfully intercept or access private transmissions or data.
We gather and share anonymised information concerning the usage of the Site by members and travelers with one or more third-party tracking companies for the purpose of reporting statistics. In this connection, some of the pages you visit on our Site use electronic images placed in the web page code, called pixel tags (also called "clear GIFs" or "Web Beacons") that can serve many of the same purposes as cookies.
Web beacons may be used to track the traffic patterns of users from one page to another in order to maximize web traffic flow. Our third-party advertising service providers may also use Web Beacons to recognize you when you visit the Site and to help determine how you found the Site. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here: networkadvertising.org/consumer/opt_out.asp
If you receive an unsolicited email that appears to be from us or one of our members that requests personal information (such as your credit card, login, or password), or that asks you to verify or confirm your account or other personal information by clicking on a link, that email was likely to have been sent by someone trying to unlawfully obtain your information, sometimes referred to as a "phisher" or "spoofer." We do not ask for this type of information in an email. Do not provide the information or click on the link.
We allow our users the option to change or modify information previously provided. This may be done buy logging into their user account.
You may opt-out of receiving marketing communications from us by the following means: