Booking and deposit
You will return your signed rental contract to us within 7 days, accompanied by a deposit payment equal to 25% of the stay. We cannot accept reservations from people under 18 years of age. The signature of the contract implies the knowledge and acceptance of the general conditions. For tenants who are not French residents, payments must always be made by express SWIFT-type transfer to the bank account indicated, all bank charges remaining the responsibility of the principal. In view of the time required to transmit a bank order and in order to be able to maintain the booking option until the funds are received on the account, the tenant will be asked to send us a copy of the transfer order and the rental contract by fax within 7 days
No dispute concerning the price of the stay can be taken into account after the signature of the contract. It is up to the tenant to assess before signing whether the price is suitable for him. The following charges are not included in the rental price: the paying options subscribed by the tenant. Additional charges must be paid to the owner or his representative at the end of the stay.
The balance is to be sent to the owner 30 days before the arrival date on the premises. We do not accept payment of the balance on arrival. In the event of non-compliance with this deadline, your rental may be cancelled automatically without notice. For last-minute bookings, the balance must be sent at the same time as the signed contract and the insurance certificate.
Pets are not accepted. In the event of non-compliance with this clause, the owner is entitled to refuse access to the animal(s) on his property. The tenant having been informed about the contract, he can in no case contest this clause and will take at his own expense the accommodation of his animal with a specialized organization.
The tenant can cancel his rental at any time. However, we would like to draw your attention to the consequences of the cancellation of a single-family home: It entails the collection of variable costs depending on the date on which it occurs. The following schedule is applicable: You cancel more than 90 days before your entry into the premises, the cancellation fee will be 25% of the amount of your rental; you cancel between 90 and 30 days before your entry into the premises, the cancellation fee will be 50% of the amount of your rental; you cancel less than 30 days before your entry into the premises, the cancellation fee will be 100% of the amount of your rental. These cancellation fees can be covered by a cancellation insurance to be taken out individually by the tenant (see insurance section). Whatever the reasons for the cancellation, the tenant must notify the landlord by registered letter with acknowledgement of receipt, the date of receipt of which determines the scale to be applied. The tenant who has not notified the owner would be required to pay the balance in full. If a case of force majeure results in the destruction of the house or the impossibility of making the house available, all the sums paid will be refunded to the tenant, without him being able to claim subsequent repayments. In the event of cancellation at the owner's initiative, the latter shall refund 150% of the sums received. Any interrupted or shortened stay, or any service not consumed, does not give rise to any refund. Even in the event of repatriation, it is the tenant's responsibility to take out appropriate insurance.
We ask you to verify that you have comprehensive insurance and send us a certificate no later than 30 days before entering the premises. Failure to comply with this clause will result in the cancellation of the rental at the expense of the tenant (see cancellation section).
The tenant can take out cancellation insurance within days of signing the contract. It is valid from the day the contract is signed until the end of the rental period.
VII. Security deposit
For all furnished rentals a security deposit is required. This deposit can be sent to the owner with the balance, or paid on the day of arrival. In the event of non-payment, we will not be able to accept your entry into the premises. It is not cashed, except in the event of non-payment of charges and possible damage. It must be returned within 30 days of the end of the rental period. The tenant undertakes to use the rented premises with care. The tenant will assume, in addition to the rental fees, any damage caused to the house, as well as the cost of replacing any lost, destroyed or damaged object. The tenant is liable for any damage that he or the persons accompanying him may cause intentionally or through negligence. The amount of the security deposit is 50 percent of the rental amount.
VIII. Arrival and departure
The owner or his representative receives the tenants for arrival formalities.
As a general rule, the arrival appointment will be made on Friday or Saturday afternoon between 4pm and 8pm, and unless otherwise specified, at the rental address. The tenant must notify the landlord of the approximate time of arrival. This notice is mandatory if the arrival does not take place on the date provided for in the contract.
Very late arrivals give rise to additional reception costs to compensate staff. They are 50 Euros including VAT for arrivals after 8pm and before 10pm. Beyond that, we can no longer guarantee your welcome and we ask you to plan your accommodation and call us to schedule an arrival appointment the next day. Under no circumstances can the owner be held responsible for your delay, nor bear the costs incurred for your accommodation and meals if you cannot arrive during the scheduled opening hours. If the tenant does not attend the scheduled appointment and has not informed the person in charge of reception of his absence, he will lose all rights to the rental. In this case, the owner will be able to immediately rent again under the best conditions.
Departures must take place between 8 a.m. and 10 a.m., unless otherwise agreed. We insist on respecting the agreed time: as household staff work on very short deadlines, we ask you to make it easier for them, as we asked the tenants who preceded you. A supplement of 50 Euros TTc per hour of delay.
As this rental has only been granted on a seasonal basis, the tenant undertakes to leave the premises on the date and at the time provided for in the contract. Having his domicile indicated as his address in the rental contract, the tenant does not have to sublet this house.
IX. Supplies and materials
Your rental has kitchen equipment, dishes, furniture and bedding. The quantity of this equipment is related to the number of persons provided for in the contract (garden furniture and pool deckchairs are not necessarily the same number as the number of persons authorised to access the rental). Unless otherwise agreed, sheets and household linen (napkins, dishcloths, etc.) are provided. The tenant may, under his responsibility, ask the landlord to provide a domestic worker during his stay. Be careful, at certain times, this can be difficult to find. It is understood that in the event that supplies not provided for in the contract are not on site on the day of arrival, or that the employee does not appear on the scheduled date, the owner cannot be held liable and the tenant cannot claim any compensation; as well as in the event of a dispute between the domestic worker and the tenant, the latter shall be personally responsible. The premises will be restored to the tenant in a perfectly clean state and the machines in working order.
The tenant must absolutely refrain from throwing objects likely to obstruct and detergent products that could damage septic tanks and washing machines into sinks, washbasins, baths, toilets, otherwise he would be liable for the costs incurred for the repair of these installations (for information, emptying a septic tank is around 800 Euros and repairing household appliances is 150 euros). The tenant must, before his departure, return all the pieces of furniture to the place where they were when he arrived.
. Swimming pool
The pool may not be emptied without the agreement of the owner, the tenant must never personally interfere in the pool machinery. The owner undertakes to have a security system that complies with the legislation in force. However, it is the tenant's responsibility to take all necessary precautions for the use of the pool, especially if he is staying with young children, for whom he must ensure supervision. The tenant acknowledges that the landlord is fully released from liability in the event of an accident occurring to himself, his family or his guests. In case of disagreement with this clause, the owner asks you not to rent this house.
XI. Obligations of the tenant
The tenant must behave like a good family man and ensure that the premises are properly maintained. Exceptional events (receptions...) remain subject to the prior written agreement of the owner. the premises must be returned in a normal state of cleanliness upon departure (washing and storage of dishes, sheets and towels collected, barbecue cleaned, floors washed, bins removed...). A cleaning service is included in the rental price, this corresponds to a fixed order. The provision of this service is therefore included for a dwelling left in a normal state of rental use. We reserve the right to charge and deduct from the deposit overtime hours of cleaning caused by a manifestly abusive situation on this point (100 Euros for information).
Unless otherwise agreed in writing in advance by the owner, the number of beds provided for in the contract may not be exceeded, and the provision of additional beds is not permitted. It is also forbidden to set up tents in the garden or to park caravans there. In the event of failure to comply with these rules, the owner may terminate the rental and apply a proportional compensation (80 euros per night per person: in this case it will be deducted from the security deposit).
The owner cannot be held responsible for irregularities and/or lack of use that may occur in the electricity utilities, etc... and declines any responsibility for lack of use not resulting from his fault.
XIII. Complaints and complaints
Any complaints concerning the rented property must be made within 72 hours of entering the premises by registered letter with acknowledgement of receipt, to be sent to Monsieur de Maleville, caudon 24250 Domme. After this period, complaints cannot be taken into consideration. In the event of a dispute, the Court of Sarlat is competent.
Photos and videos of the property may not be used or sold without the written consent of the owner.