Property Owners FAQs

Whether you are a current advertiser or interested in joining Gites.co.uk, we can help you make the most from your Gite and answer any queries you may have. Many of our most common queries are answered in the FAQ's below, or alternatively use the contact page to get in touch with one of our team. Click a heading to read more! 

 

Common Questions 

 

How do I list my property?

Just create an account and follow the instructions. 

Register Now!

 

How do I login?

To log in to your Gites account you will need to enter your username and password at 

Owner Login. If you have forgotten your log in information you can reset your password. We'll confirm with you via e-mail straight away. If the email doesn't arrive check your spam folder just in case.

 

How can I contact you?

We have tried to answer as many of your questions as possible within these FAQs so you will probably find the answer you need here, but if you need further assistance simply contact our team with your query using the

Contact Us page. To keep costs down, we don't currently offer telephone support, but wo do deal with emails quickly!

 

It is really helpful if you can provide us with your username, the property name, and a contact phone number. We aim to deal with all enquiries within two business days, but are usually much quicker.

Can I exchange my current property for a new one?

It is not possible to exchange one property for another using the same reference number. You can, however, update your property for a different one. Please let us know if you wish to withdraw a property and we will arrange for this. It will then be necessary for you to submit a brand new advertisement for the new property.

Advertising

 

How much does it cost to advertise my property?

Current advertising rates are available on our

Price List.

 

Will my advert automatically renew?

Yes, unless you cancel your listing (which can be done from the owners page), we will contact you in good time before your listing expires to let you know that it will renew, and confirm how much the listing will cost. You can cancel before payment is taken if you decide to remove your listing (although we hope you'll stay with us!)

Can you translate my advert?

Yes, we can translate your advert into French, German or Dutch for just £39. (Additional fee may apply for over 1000 words.)

Feedback from your guests

Guests that stay at your property can post feedback on your properties advert, to share their experiences with future potential guests. You can moderate feedback and respond to it. We suggest that you publish all feedback (even if it's negative) and reply - people will appreciate the engagement, and it's likely to help you let your property.

How does the feedback work?

When someone submits feedback through your Gites.co.uk advert, you will receive an email asking you to confirm that the person was a guest at your property. The email will be sent to the address you have registered on your Gites.co.uk account. 

The Reviews FAQ will be updated shortly!

Payments

 

How do I pay for my advert?

We accept payment via PayPal or BACS bank transfer to our UK bank account. When you create an account and choose a package you will be able to select the payment method. Accounts paid for by PayPal will become live as soon as the PayPal payment is made. For BACS payments, you account will not be live until the payment has arrived in our account.

Is payment secure?

Stripe.com provide our payment system. This means we are able to accept payment online by debit / credit card for most of the world's best-known cards. We do not store your payment details on our website or servers so there is no chance of them being lost or stolen from us.

What is your data protection policy?

We follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access to it. See our

Terms and Conditionsand Privacy Policy for more information.

 

Can I suspend my listing?

If you wish to remove your advert from the website for a period of time, we store your account and your advert on our system so that if you wish to re-advertise the process is simple.

We are unable to freeze or store advertising time, so by removing your advert from the website you may lose some of the time you have paid for. However if you do decide to remove your advert from the website and then come back online before your subscription expires we can reactivate your advert until its renewal date.

We aim to be flexible so please do let us know if you have special requirements, and we'll try to help.

Will I receive and invoice / receipt?

A receipt for each payment you make to Gites.co.uk will be automatically sent to the email address registered on your Gites.co.uk account by PayPal (if paid by PayPal) and by our system. It can take up to a few hours after a payment is made for a receipt to reach you. If you fail to receive a copy of your receipt check your junk folder to ensure it hasn't been classed as spam by your email provider. 

You payment history can be viewed within your administration area.

What is your cancellation policy?

If you wish to have your advertisement removed from our site before the end of your subscription, this will be done as soon as we receive formal notice from the advertiser by email. Payments for annual adverts relate to the specific advert and period for which the advertising was originally purchased and cannot be refunded except at our sole discretion. Advertising time cannot be switched from one advert to another.